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Auxiliaries and Bookstore Resource Guide

Documentation of the processes developed for the deployment and sustainability of AL$ commercial programs. The design accommodates amendments and additions as they develop. (updated January 2022)

AL$ and Bookstores

While campus bookstores were one of the few campus entities not represented within a department at the Office of the Chancellor, Academic Technology Services embraced the 23 campus stores and invited them to participate in the Digital Marketplace program in 2009. Digital Marketplace was a development program for delivering technology-based formats of course materials for students. That development evolved into the deployment program Affordable Learning $olutions (AL$.) Throughout the years, the campus stores have been included in AL$ efforts including encouragement to participate in programs, invitation to provide input on issues and programs, support of store positions, and access to store-specific resources and tools.

AL$ “Directory of Providers” VPATs: AL$ vendor partners have either submitted a VPAT (voluntary product accessibility template) with Academic Technologies and have been reviewed by CSU Center for Accessible Media for compliance and proactive planning and/or they are in contract on at least one CSU campus and have been approved for accessibility compliance. They have submitted qualifications and parameters for provision on campuses and partnering with bookstores. Please help avoid double efforts and refer your campus Academic Technologies or Disabled Student Services departments to the following webpage: Directory of Providers 

Adaptive learning is the use of computer software which ‘adapts’ the presentation of the content according to the unique needs of each learner as indicated by their responses to questions, tasks and experiences. As a result, students receive an individualized education experience so they can achieve measurable learning outcomes and experience learning satisfaction. Examples are at AL$'s Adaptive Learning web page. 

Advisory Committee

a. Bookstore Advisory Team was established in 2012 with input invited from 23 campus bookstores. The committee meets once annually during fall term and via phone/email as needed for reviews, recommendations, and other issues. It is comprised of bookstore directors, course materials managers, regional managers. The 2021-2022 committee includes: Suzanne Donnelly, Rick Dorsey, Elaine Reed, Claude Damsa, Robert Munck, Dana Hagge, and Matt Hanson. Qualifications include quick email response to questions, availability to attend the annual meeting, and willingness to review and comment on programs.

Annual Meetings

b. Affordable Learning $olutions hosts an annual meeting for all bookstore directors, course materials managers, and regional managers annually. The meeting is held in duplicate in northern and in southern California to minimize travel expenses. For 2022 and to comply with COVID-19 concerns and restrictions, the meeting will be held virtually via Zoom on March 3 and 4, 2022. 

All the CSU campus bookstore sites can be found on the Bookstores web page. 

Various marketing materials are available to download and reproduce from the AL$ websites. In addition, there is a set of exhibit materials including a medium-sized banner that bookstores may loan for their campus events. 

The AL$ webpage offers tools and resources to plan and market communications and events on the Supporting Materials web page

For further assistance with marketing resources and to reserve the bookstore loan items, please email sehrhorn@calstate.edu

CSU Bookstore Directors

The person with overall responsibility for the CSU campus bookstore.

Campus

Name

Email

Phone

Bakersfield. SF

Richard Salcedo

1250mgr@fheg.follett.com

661-654-2273

Channel I.  MV

Kelsey Manning

k.manning@follett.com           

805-437-2668

Chico  PP

Lauren Lathrop

llathrop@follett.com

530-898-4988

Dominguez Hills MV

Rick Dorsey

r.dorsey@follett.com  

310-243-3828

East Bay MH

Michelle Duarte

m.duarte@follett.com

510-885-2726

Fresno  SF

Katherine Whiteside

k.whiteside@follett.com

559-278-4271

Fullerton

Kim Ball

kball@fullerton.edu

657-278-4968

Humboldt PP

Chris Leach

cleach@follett.com

707-826-5832

Long Beach

Cyndi Farrington

Cyndi.farrington@csulb.edu

562-985-4003

Los Angeles DN

Elaine Reed           

ereed@bncollege.com   

323-343-5392

Maritime Academy

Irene Tjorka

itjorka@csum.edu

707-654-1186

Monterey Bay MH

Jared Isaeff           

jisaeff@follett.com     

831-582-5266

Northridge   EP

Amy Berger

aberger@follett.com

818-677-2932

Pomona 

Clint Aase

craase@cpp.edu

909 869 3762

Sacramento. SF

Jaime Scobel           

jscobel@follett.com

916-278-6446 

San BernardinoEP

Rochelle Ervin   

1100mgr@follett.com

909-537-709

San Diego

Kathy Brown           

kathy.brown@darth.sdsu.edu

619-594-7506

San Francisco MH

Cameron Casey

1304mgr@follett.com

415-338-2023

San Jose DH

 

sm8011@bncollege.com

408-924-1831

SanLuis ObispoSF

Amie Mellinger-Watts

amellinger@follett.com

805-756-5301

San Marcos EP

Jiin Fan

1259mgr@follett.com 

760-750-4730

Sonoma  DH

Steve Higginbotham

sm499@bncollege.com

707-664-2329

Stanislaus

 

sm525@bncollege.com

209-667-3813

 

CSU Bookstore Course Materials Managers

The person with responsibility for course materials.

Campus

Name

Email

Phone

Bakersfield

 

1250txt@follett.com

661-654-2273

Channel Islands

 

 

805-482-5456

Chico

Robert Bowman

1390txt@follett.com

530-898-6966

Dominguez Hills

Angel Covarrubias

a.covarrubiasrobles@follett.com

310-243-3102

East Bay

Ryan Perez

1106txt@follett.com

510-885-3507

Fresno

Eva Carmona

ecarmona@csufresno.edu

559-278-4062

Fullerton

Claude Damsa

cdamsa@fullerton.edu

657-278-2474

Humboldt

 

1268txt@follett.com   

707-826-5833

Long Beach

Rochelle McCoy

rochelle.mccoy@csulb.edu

562-985-7705

Los Angeles

Gil Garibaldo

TM670@bncollege.com   

323-343-2500

Maritime Academy

 

 

707-654-1186

Monterey Bay

 

2029txt@follett.com

831-582-5262

Northridge

Robert Munck

r.munck@follett.com

818-677-2932

Pomona

Suzanne Donnelly

smdonnelly@cpp.edu

  1. 869 3284

Sacramento

 

0037txt@follett.com

916-278-6446

San Bernardino

 David Leroy

 1100txt@follett.com

909-537-5966

San Diego

Ben Compton

ben.compton@darth.sdsu.edu

619-594-7543

San Francisco

Chandni Patel

c.patel@.follett.com

415-338-7377

San Jose

Emma Mead

TM8011@bncollege.com

408-924-1839

San Luis Obispo

John Tyson

2020txt@follett.com

805-756-1171

San Marcos

Penny Wu

1259txt@follett.com

760-750-4730

Sonoma

Courtney Best

TM499@bncollege.com

707-664-2329

Stanislaus

 

tm525@bncollege.com

209-667-3161

 

Auxiliary Commercial Shops Contacts

The following list identifies the campus employee with overall responsibility for a foundation organization that oversees the bookstore, bookstore contract, and provision of course materials under contract to the campus.

 

Campus

Name

Email

Bakersfield

Thomas Wallace

vpsa@csub.edu

Channel Islands

Laurie Nicholas

laurie.nichols@csuci.edu

Chico

Jamie Clyde

jcamaren@csuchico.edu

Dominguez Hills

Richard Chester

rchester@csudh.edu

East Bay

Debbie Chaw 

Debbie.chaw@csueastbay.edu

Fresno

Debbie Astone

debbiea@csufresno.edu

Fullerton

Chuck Kissel

ckissel@fullerton.edu

Humboldt

Todd Larsen

todd.larsen@humboldt.edu

Long Beach

Robert deWit  

Robert.dewit@csulb.edu

Los Angeles

Jose Gomez

jose.gomez@.calstatela.edu

Maritime Academy

Mark Goodrich

mgoodrich@csum.edu

Monterey Bay

Teresa Slaton

tslaton@csumb.edu

Northridge

Rick Evans

rick.evans@csun.edu

Pomona

David Prenovost

dfprenovost@csupomona.edu

Sacramento

Jim Reinhart   

jim.reinhart@csus.edu

San Bernardino

John Griffin

john.griffin@csusb.edu

San Diego

Todd Summer

todd.summer@sdsu.edu

San Francisco

Jason Porth

jporth@sfsu.edu

San Jose

Raymond Luu

Raymond.luu@sjsu.edu         

San Luis Obispo

Cody VanDorn

cvandorn@calpoly.edu

San Marcos

Bella Newberg

newberg@csusm.edu

Sonoma

Neil Markley

neil.markley@sonoma.edu

Stanislaus

Michael Wojciechowski

mwojciechowski@csustan.edu

 

California State University Academic Technologies partnered with Vital Source and developed vibrant interactive versions of Open Stax titles for faculty consideration and adoption. The goal is a more effective (than pdf format) resource at a very low cost designed to result in improved learning experiences and outcomes.

Open Stax is an initiative at Rice University that has created peer-reviewed open (free) textbooks in digital format. Aimed to compete with major publishers’ offerings, content is licensed under Creative Commons Attributions licenses and can be modified to suit different purposes by users.

Student benefits include highlighting and reviewing text easily; sharing notes with peers; end of chapter embedded quizzes; easy mobile device access; direct LMS links; interactive embedded vocabulary; complete accessibility for users with disabilities; standardized ereader; vibrant versus static pdf format.

Faculty benefits include viewing student interaction via an instructor dashboard; monitoring student progress throughout the materials; identifying students who may be falling behind; learning what content students find most relevant or most challenging; reviewing when students are readings and on what devices; monitoring assigned readings and learning who read before class; direct integration/linking into the LMS; improved student comprehension of content.

Prepared PowerPoint demonstrations and other support resources are available to stores by contacting the Auxiliary Bookstore Liaison at sehrhorn@calstate.edu

The presentations by Affordable Learning $olutions regarding Campus Store support, participation, programs and successes are available on request. Please contact the Auxiliary and Bookstore Liaison at sehrhorn@calstate.edu for these resources. Presentation venues include Auxiliary Organization Association conferences; Affordable Learning $olutions conferences, workshops, and visits; National Association of College Stores events; Bookstore Advisory Team meetings; Annual Bookstore meetings;  and CSU on-site campus events.

A Directory of Providers has been assembled by AL$ to assist faculty and stores in locating sources for materials that help lower costs for students. The participants in the program offer course materials in formats that provide significant savings over traditional materials. Many of these allow faculty to continue with their preferred content but in a non-traditional format. Each provider listed has supplied evidence of effective use on at least one CSU campus.

CSU Immediate Access

This is a joint program in which students for a class have access at NO CHARGE to their major publisher course materials in digital format on the first day of class and retain access until the add/drop date deadline at no cost. At or prior to the add/drop date, the student will have the option to ‘opt-out’ electronically and discontinue access to the materials. Students who choose to continue will be charged for the materials and access continues. The cost is significantly lower than new, used, open market digital, and rental materials.

CSU Affordable Learning $olutions Immediate Access Programs are available via all campus bookstores and can be delivered through various software applications within the stores’ systems.

The opportunity to have access to materials on the first day of classes without having to pay for them is critically important to students who can only pay for their needs incrementally. The ability to actually use the product without cost and self-determine preferences in format is unique. While not a restrictive mandated ‘fee’, the opt-out program still affords the publisher's potential of improved sales and thus their willingness to offer significantly lower costs to students. Materials in Immediate Access programs are digitally-delivered full versions of traditional major-market textbooks thus faculty do not have to change their preferred content.

All of these improvements are extremely valuable to students and instrumental in students’ success which are basics of the Affordable Learning $olutions goals.

Course fees are mandatory fees for content or materials that students are required to have and use in a class and are charged at registration along with registration fee and are collected per policy. The use of course fee material is determined by academic departments/faculty. Course materials fees are described via Executive Order as Category III Fees: “Fees associated with state-supported courses specifically for materials and services used in concert with the basic foundation an academic course offering.”

Category III Course Fees must be submitted for approval on a campus-specific form from the department chair and the dean to the campus COURSE FEE COMMITTEE. The committees have different names on campuses but are generically referred as Course Fee Approval Committees. 

AL$ has developed ‘Five Easy Steps’ for faculty/departments to obtain course fee approval in collaboration with the campus store. Planning ahead is critical as the process has been noted take up to six months before start of classes. The campus store is in a position to assist faculty with pricing negotiations, delivery options, alternative formats, and determination of potential student saving

Easy “Five Steps” to Obtain Approval for Course Fees:

  1. Select materials you wish students to have
  2. Contact publisher/provider rep and request best CSU pricing
  3. Complete the CSU AL$ standardized form
  4. Attach to your campus’ course fee approval request form
  5. Submit to your department office for chairperson’s approval and submission to the provost